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What is a pre-order?
A pre-order allows you to reserve a wax seal stamp before it is officially released. By pre-ordering, you ensure that you will receive the product as soon as it becomes available.
How do I place a pre-order?
To place a pre-order, select the wax seal stamp you wish to purchase and complete the checkout process. You will receive an order confirmation email once your payment is processed.
When will my pre-order be shipped?
Pre-order items are typically shipped on or shortly after the release date, which is indicated on the product page. Please note that release dates are subject to change, and we will notify you of any updates.
Will I be charged immediately for a pre-order?
Yes, your payment will be processed at the time you place the pre-order to secure your wax seal stamp.
Can I cancel my pre-order?
Unfortunately, pre-orders for wax seal stamps cannot be canceled once placed. Please ensure that you are committed to the purchase before completing the checkout process.
What happens if the release date changes?
If the release date changes, we will notify you via email with the new expected release date.
Will I receive a notification when my pre-order ships?
Yes, you will receive a shipping confirmation email with tracking information once your pre-order has been dispatched.
Can I combine pre-orders with other items in my cart?
Yes, you can combine pre-orders with other items. However, please note that all items in your order will be shipped together once the pre-order item is available. For quicker delivery of other items, we recommend placing a separate order.
Are there any special benefits to pre-ordering a wax seal stamp?
Pre-ordering ensures that you receive the wax seal stamp as soon as it becomes available. Additionally, some pre-orders may include exclusive designs or limited-edition stamps.
What if I need to change my shipping address before my pre-order ships?
If you need to change your shipping address, please contact our customer service team as soon as possible. We can update your address if the item has not yet shipped.
What if the item I pre-ordered is delayed or canceled?
If the item is delayed, we will notify you with the new release date. If the item is canceled, you will receive a full refund to your original payment method.